Customer Service resumes | Customer Service Skills HQ

Outstanding customer service is the goal and lifeline of any successful business that seeks to increase its assets through attending to the needs of the public. Whether that business is a retail establishment or a service orientated organization its objective must be to provide excellence in the realm of customer service. Every representative within that business must acquire a superior customer service skills list that will aid in keeping the customers satisfied. For any business the process is much easier to maintain a customer rather than to continually have to prospect for new ones. Customer retention offers a wealth of advantages. One good customer equals an initial purchase, repeat purchases, referrals and recommendations for friends and family to also patronize the business. Developing, sustaining, and nurturing a loyal customer base is the only way to maintain and grow a business. This is accomplished simply by keeping the customer contented and a contented customer mandates a consummate customer service representative. First-rate customer service does not require constantly over indulging customers, but it does require going that extra mile. It calls for prompt attention and necessitates polite courteous service. It conveys a willingness to right the wrong and the readiness to give just a little bit more. Outstanding customer service demands that the customer service representative cares for each customer in a fashion that he/she would like to be taken care of and this is the point and purpose of any customer service job.A customer service job can be a rewarding and lucrative position, especially if you are an entrepreneur working to retain and grow your own business. When seeking a customer service job it is important to show evidence of great customer service skills. Your customer service resume should demonstrate a wealth of experience within the field and as a customer service rep you should embody the customer service skills list you advocate. Your customer service resume should illustrate the potential you have and how that potential will work in the favor of the prospective employer. Realize that your customer service resume should include an objective, a brief statement illustrating who you are. It should also contain an inventory of your accomplishments within the field as well as your current customer service skills list. Realize that your resume is the key that will open the door and allow you entrance in to show the employer what a dynamic and dedicated customer service representative you are.Every good customer service representative instinctively knows that each person that encounters the business whether seeking goods or services comes with one basic thought firmly implanted in mind and that is, ?I am special and I must be treated as such.? That should be the title on every customer service resume. As a prerequisite for anyone seeking a customer service job they must not only firmly embrace that ideology, but they must also internalize it, making it an intricate part of who they are. This concept must be at the very top of their customer service skills list.

Along with that skills list, every good customer service resume must communicate these important philosophies as an intricate part of the person applying for that customer service job. It must indicate that the applicant strives to accomplish the following:

? Always Displays A Positive Persona
They are willing to serve! No matter what is happening in their own lives, the customer will encounter an upbeat, smiling individual who is ready, willing, and able to take care of any problem or need that the customer may have.

? Establishes A Relationship With The Customer
If the customer likes them he/she will return and there?s a good chance they will bring a friend. They seek to build a professional relationship that is courteous, respectful, cordial and above all welcoming.

? Personalizes Their Approach
They make the customer feel important. They learn diminutive bits of information about the customer and their needs then customize how they deal with them.

? A Person Of Their Word
If they tell the customer that they will do something, they do it. No, it may not be easy to accomplish, but they accomplish it none the less. They adopt the philosophy by all means necessary.

? Honest
They do not know everything and don?t pretend that they do. They answer the customer?s questions truthfully. If they foresee that the answer may cause an issue, they try to neutralize the customer?s reaction. They try identifying with them, offer suggestions and alternative solutions to defuse the issue. They aren?t afraid to say I don?t know, but quickly follow that with I will find out. Then do so.

? They?re Prepared
They know the customer?s preferences. They have what he/she uses on hand. They learn to anticipate the customer?s needs and have the answers, merchandise, or services ready when it is requested.

? They Know The Products Or Service
They study the product or service well so that they are able to answer most non-technical questions with ease. They welcome the opportunity to educate the customer on the product or service he/she is using.

? Follow Up
After servicing the customer?s needs, there will be times when there is more to do. They do not forget to finish the job. They follow up and make sure that the customer has what they need and are satisfied.

? They Remember The Customer Is Always Right
No, that?s not factually accurate but for the purposes of the business they espouse this philosophy in order to perform a customer service job effectively.

The customer service resume is possibly the single most important document for anyone seeking a customer service job. Ensuring that the resume presented to any future employers is professional, appealing and informative is essential. Every employer is looking for someone that is going to manage their customer service needs with expertise. Your customer service skills list is perhaps the most important part of your customer service resume because it denotes your abilities to perform the job, so make sure yours is phenomenal. Good luck landing that position!

Source: http://www.customerserviceskillshq.com/customer-service-resumes/

barry sanders john scott jimmie johnson juan pablo montoya crash columbine nascar news chardon high school shooting